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Terms of use

Please Read these booking conditions carefully.

Terms and conditions of the agreement between you and Travexpert Ltd. Travelcrew.co.uk is a trading name of Travexpert Ltd whose registered address is15 Pervical gardens, Romford RM6 5RJ.

Your use of this website is expressly conditioned on your acceptance of the following terms and conditions. If you do not agree with any part of the following terms and conditions, you must not use this site. Please read this carefully before you book.

Your Financial Protection

When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.

We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).

If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.

Your Flight Contract

Please note that most of the airline tickets carry a 100% cancellation charge. Please check at time of booking for the charges which apply to your ticket. Air tickets that do have a refund value should be returned by you to Travexpert and we will pass them to the airline. When Travexpert receives a refund it will be paid to you. This usually takes 8-12 weeks but in some cases (e.g. lost tickets) may take considerably longer. Please ensure that any tickets returned to the company are sent by registered post. In addition, the majority of airlines reserve the right to make schedule changes and cancel confirmed bookings. While Travexpert Ltd, as Agent, is not responsible for such schedule changes or cancellations, we will provide you with any reasonable assistance you require via our customer services. Airlines may charge for additional services such as checked baggage, airport check-in, preferred seating, in-flight entertainment (if available), food, drink and snacks etc. Any charges for these additional services are not included in the price of your flight ticket and must be paid to the airline directly. Travexpert Ltd is not responsible for any additional costs incurred and advises you to contact the relevant airline to add any additional services and verify charges. The recommended minimum check-in time for international flights is 120 minutes prior to departure and for domestic flights, 90 minutes before departure. You are requiring reconfirming your flight booking at least 72 hours before travel. Failure to reconfirm your flight booking directly with the airline may result in cancellation.

Your Holiday Contract

Holiday package is a combination of at least two of the following : 1) transport 2) accommodation 3) another tourist service which forms a significant part of your booking, providing those two or more components are sold to you at the same time at an inclusive price with full payment being made to Travexpert Ltd. Anything else (e.g. air tickets only, air tickets and accommodation booked at different times, cruises and packages arranged by a third party tour operator where we act as their agents) constitutes other travel arrangements. If you book a package your contract is with Travexpert Ltd. A contract arises between us once you have completed and signed our booking form or confirm you have read and understood the booking conditions shown on our websites, or made the appropriate payment to us and we have issued our confirmation invoice. If you book other travel arrangements, Travexpert acts as a booking agent and your contract is with the supplier(s) (e.g. the airline or hotel supplier or cruise or tour operator) concerned. The booking conditions of that other company will also apply to you. You will see that certain of the terms and conditions below only apply if you have booked a package. No contract will come into existence between us until we accept your booking and we receive your full payment in cleared funds. . We reserve the right to refuse, at our sole discretion, any booking .Also the right to pass on any cost increase levied by the suppliers. When you chose to book any phone only offers, this will incur a booking fee. For online bookings, the contract will come into existence upon acceptance of the booking conditions presented at the end of the booking process and once we have received your full payment in cleared funds. When you make a booking, you confirm that you have the authority to accept, and do accept these conditions on your behalf and on behalf of all members of your party and further, if you are making a booking for more than one person, that you are responsible for all payments due from each and every party member for whom you are making a booking .

Travexpert Ltd. strongly recommends that you take out travel insurance for any holiday, especially as there may be circumstances where neither Travexpert Ltd. nor travel supplier can accept liability (Eg: Delays or Cancellations beyond our control)

Online booking:

If you book online, you must provide us with all information which we require. You must also ensure that the credit or debit card you are using is your own (or, subject to our agreement, if it is a third party's you have their express authorization, to use their credit or debit card) and that sufficient funds are available to cover the cost of the arrangements which you book with us.

When we receive and accept your booking we will send you a confirmation e-mail and invoice and debit payment from you. We do not make any representation or warranty as to the availability of any package holiday, flight or Individual Components nor that our booking services are free from infection of viruses or anything else that has a contaminating or destructive effect on your property.

WEBSITE ACCURACY

We Endeavour to ensure that the details of all products, including prices, displayed on our websites are accurate. However, given the high volume of flights and other travel products offered it is inevitable that, in exceptional cases, mistakes will arise. We cannot accept liability for these errors. Whilst we have taken every due care and diligence with the production of our website and price list, there may however be occasions beyond our control where certain fares are withdrawn by the airline. We will not be held responsible if for any reason these fares are withdrawn. No compensation is payable in the event of withdrawal of any fares. Air fares are not guaranteed until tickets are confirmed and purchased. All flight prices are subject to availability and offers may be withdrawn or amended at any time without prior notification. Travexpert Ltd. accepts no liability should any such offer be withdrawn or amended.

In cases where details other than price are materially incorrect we will offer you the choice of continuing with your booking or cancelling with a full refund of money paid on that booking only.

Refunds inevitably take some time to process and you should allow 3-7 working days for the payment to be received back and refunded to the original credit card.

Your Travel Documents

The type of tickets which will be issued for your booking depends on the airline and route you are booking. The majority of airlines are increasingly issuing electronic tickets, and Travexpert Ltd. will issue electronic tickets whenever the itinerary permits (airlines now insist that e-tickets are issued in these circumstances). For charter flights, paper tickets will be sent by normal post

BAGGAGE

Please note that our prices include the airline basic baggage allowance, if any, but many airlines Including all "no-frills" airlines now charge additional fees for the carriage of baggage. These fees must be paid prior to departure of your flight direct to the airline or to ourselves. Please ask for further information in relation to your flight.

If You Change Your Booking

If after booking you wish to change your travel arrangements ,we will Contact the concerned suppliers on your behalf and advise you the charges if changes are permitted.

Name Changes are not permitted.

Please note that some travel arrangements (e.g. Apex tickets) may not be changeable after a reservation has been made and any alteration request could incur a cancellation charge of up to 100% of that part of the arrangements.

Cancellation by you

You may cancel your booking at any time providing that the cancellation is made by the person making the booking and is communicated to us in writing. As we incur costs when you cancel, we will retain your deposit and additional cancellation charges may apply. If the reason for cancellation is covered under the terms of an insurance policy you may be able to reclaim these charges. Period before departure within which notice of cancellation is received by us Cancellation charge More than 56 days Deposit only Between 28 and 56 days 60% of total holiday cost or full cost of deposit whichever is the higher Between 27 and 7 days 90% of total holiday cost Less than seven days 100% of total holiday cost

Payments

At the time of booking you must pay a deposit, the amount of which varies from £50 per person up to the total holiday cost, depending on the type of booking, and pay any balance of the cost of the holiday no later than 8 weeks before departure. If you book inside 8 weeks of departure full payment is required at time of booking. If you do not make the required payments your booking will be cancelled. If you have paid a deposit and fail to pay the balance on time you will lose your deposit.

COMPENSATION PAYMENTS

Force Majeure: This means that we will not pay you compensation if we have to cancel or change your travel arrangements in any way because of unusual or unforeseeable circumstances beyond our control. These can include, for example, war, riot, industrial dispute, terrorist activity and its consequences, natural or nuclear disaster, fire, adverse weather conditions.

Changes made by Travexpert Ltd

We reserve the right to change the description of any flight and/or ground service before you book, in which case you will be told before a confirmation invoice is issued.

Complaints

If you have a problem during your holiday, please inform the relevant supplier (e.g. hotel, tour operator, car rental company, airline) immediately so that the matter can be put right. If the supplier cannot resolve the problem to your satisfaction, at the time, you must also contact us immediately by telephoning or by emailing us at info@travelcrew.co.uk so that we are given the opportunity to help. In the event that a complaint cannot be resolved at the time, you must write to us within 28 days of your return, quoting your original booking reference and giving all relevant information. Failure to take these steps will hinder our ability to resolve the problem and/or investigate it fully and in consequence, any right to compensation you may have may be extinguished or reduced.

DATA PROTECTION ACT 1998

By making a reservation with us you agree to the use and disclosure of the information you provide for the following purposes: to enable us to process your booking (when it may be transferred abroad), if you purchase insurance we may process your information (including medical information) about you or your travelling party and pass it to insurers; for market research and analysis purposes; to avoid fraud and to enable us to contact you by letter, telephone or e-mail, SMS or any other technology we feel appropriate, with details of our products or those of our suppliers. If you pay by Credit Card, then we may disclose your payment and booking details (including those of your travelling parties) to other companies who require these details in order to process your payment, and / or if the company that issued your card fails to settle your payment or requires a subsequent repayment. Calls may be recorded for training and quality purposes. If you book via our website, or if you have chosen for us to contact you via e-mail, we will communicate with you using the email address you have provided to supply you with your travel documentation. We will assume that your email address is correct and that you understand the risks associated with using this form of communication. You must inform us immediately of any changes to your method of communication. Please note that you may still need to contact us via our call centre or in writing as required in our Terms and Conditions.

Passport, Visa and Immigration requirements

Passengers must be in the possession of a valid passport, any necessary visas, including transit visas, plus any international health certificates required by the countries being visited. In the event that clients are refused permission to enter any country due to incorrect documentation, or health precautions, no liability can be accepted by Travexpert Ltd. and no refunds can be made. Details of health requirements can be obtained from the Department of Health’s website at www.doh.gov.uk. We also recommend you check the latest Foreign Office advice for your destination(s) before departure at www.fco.gov.uk.

Travel Insurance

We strongly recommends that you take out travel insurance for any flights, holidays or Dynamic package holidays especially as there may be circumstances where neither we nor the travel supplier can accept liability. You are required by EU law to have adequate travel insurance.

Pregnancy

If you will be traveling while pregnant, please note that regulations apply to the carriage of passengers who are more than a certain number of weeks pregnant at the time of travel. These regulations vary between airlines, so it is your responsibility to check the airline's policy before making a booking. In some cases travel may not be permitted, or you may be required to travel with a doctor's letter, or even obtain a medical clearance from the airline. You must ensure that your travel insurance covers you if you are pregnant. We recommend that you also confirm with your doctor before booking that you are fit to travel.

Traveling with Infants

Airlines require that infants must be of a minimum age (typically six weeks) before they will be permitted to travel. Please ensure that you are aware of the airline's policy before making a booking. Infants must sit on an adult's lap or occupy an infant seat – please contact the airline you are traveling with for details of appropriate seats. To qualify for an infant fare, the infant must generally be under two years old on the date of return travel. Children aged two years or above must occupy a seat.

Special Requests

Where possible, Travexpert Ltd. will pass on any special request to the relevant supplier. (e.g. seat requests, meal requests, adjoining rooms etc.) We will always do our best to meet your requirements but no guarantee can be given, and we cannot accept a booking which is based on a special request and accept no liability if these requests are not met. Some special requests may incur extra charges e.g. a sea view room, where this is the case the supplementary charge will be added to your confirmation invoice or maybe charged locally.

Special Meals

For travellers with special dietary requirements, special meals may be requested and must be done so well in advance of the travel date. Travexpert Ltd. accepts no liability for any requested special meals not being available.

Disabled Passengers

Please contact our sales department to discuss your requirements prior to making your holiday reservation so we can recommend suitable accommodation and transportation. We will also advise the airlines of any assistance required during your flight however this will be subject to airline availability and discretion.

Direct Flights

Some flight segments showing one flight number may require a change of aircraft or touchdown en-route. Some flight routings via the USA may also require customs and immigration clearance at the first arrival airport.

Codeshare Flights

Due to an increasing number of global airline alliances, it is common place for one airline to operate a service on behalf of another; your itinerary will confirm details of such flights

Overseas Departure Taxes

Many countries impose airport or departure taxes. Where these can be paid in advance, the cost will be included in the ticket price quoted. Other taxes may be payable locally at the destination.

Room Occupancy

We cannot guarantee the type of beds provided, only that the room will be large enough to accommodate the number of passengers booked. A third or fourth person in a room may have to share existing beds or use a Roll away or camp style bed, as such space may be limited and you may wish to consider booking an additional room.

Frequent Flyer Schemes

Not all airline tickets sold by Travexpert Ltd. are eligible for mileage/points accrual. We strongly advise that you check with the airline(s) concerned regarding the use of frequent flyer membership(s) before proceeding with your booking. Travexpert Ltd. will not compensate if you are unable to redeem your miles.

LAW OF CONTRACT

The contract made between the Company and client shall be governed by the Laws of England and Wales and any dispute will be dealt with in the Courts of England and Wales. If you live in Scotland or Northern Ireland you may take legal action in their Courts.